All Employee Assistance Professional (EAP) services provided require prior authorization, as services are being paid by a Third Party, the Employer. Services covered include EAP Assessment and Referral and Counseling, SAP Services, Management Consultation and Coaching, Critical Incident Stress Debriefings, Employee and or Management Training, Brown Bag seminars, Workforce Reduction Support and Health Fair Representation.
For the Employee
If you were referred to us for services through your EAP, please give us a call to schedule your first appointment. If you would like to schedule with us using your EAP benefit, please contact your EAP directly first to request an authorization and have it faxed to us prior to your scheduling your first appointment. Please make sure this authorization includes how many sessions your EAP will cover and what your authorization number is, along with the date range that it is active.
After your authorization has been provided, feel free to give us a call to utilise your free sessions. If we are not a participating provider for your EAP, please let us know and we will attempt to obtain a temporary contract for your services. Alternative arrangement for payment may also be made, such as billing via your insurance or private pay, or you can request from your eap a referral for another provider who is in their network. Please keep in mind the 48 hour cancellation policy and have all of your forms and authorizations prior to your first appointment.
For EAP Referrals-From the EAP
If you are calling from an EAP referring an employee to our office and want to verify that we are able to accept the case, please send an e-mail to firstname.lastname@example.org for the fastest response with the following information:
Name of EAP, Case Manager and Phone Number
Reason for Referral
Time Constraints (to be aware of and/or scheduling needs to be accommodated)
Case No. and No. of Sessions Approved, Dates of the authorization
Referral Type: (mandatory, suggested or self-referral, SAP, On-Site Services, CISD, etc).
We will quickly verify with you that we are able to accept the case and assign an appropriate in-network provider based on the client and EAP’s needs. In addition, we will let you know if we are unable to accommodate the needs of the case.
After the case has been linked to one of our providers, please direct the client to contact us to schedule their first appointment at (480) 252-5152.